Privacy Policy
Last updated 3 July 2026
This policy explains what personal information Solentra Energies (a brand of Solentra Renewable Energy LLP) collects through this website, why we collect it, and how it is handled. It is written to align with India's Digital Personal Data Protection Act, 2023.
What we collect
When you use the enquiry form on our homepage, we ask for:
- Your name and phone number (required, so we can contact you)
- Your city, property type, and average monthly electricity bill (optional, to prepare an estimate)
- Any message you choose to add
We do not use advertising cookies or third-party analytics on this site. Our fonts and icons are served from our own domain, not a third party.
How your enquiry is sent
When you submit the form, your browser opens WhatsApp with your details pre-filled so you can send them to us in one tap. Your enquiry is therefore delivered to us through WhatsApp, which is operated by Meta. This means the details you send, and the fact that you contacted us, are also processed by WhatsApp/Meta under their own terms, and the message will appear in your own WhatsApp and browser history. If you would rather not use WhatsApp, you can email us directly at sales@solentra.in or call us.
Why we use it
We use the details you provide only to respond to your enquiry, prepare an indicative estimate, arrange a free site survey, and follow up about our solar products and services. We do not sell your personal data.
Map
Our contact section embeds a map from OpenStreetMap to show our location. When it loads, OpenStreetMap may receive standard technical information such as your IP address, under their privacy policy.
Retention and your rights
We keep enquiry details only as long as needed to respond and provide our services, and no longer than is necessary for the purpose you shared them for.
Under the Digital Personal Data Protection Act, 2023 you may:
- ask what personal data of yours we hold and how it has been processed;
- ask us to correct anything inaccurate, or complete anything incomplete;
- ask us to erase what you have shared, where we are not required to keep it;
- withdraw your consent at any time, as easily as you gave it, by writing to the address below. Withdrawing consent does not affect anything done before you withdrew it, and it may mean we can no longer respond to an open enquiry;
- nominate another person to exercise these rights on your behalf if you die or become incapacitated.
There is no charge for any of this and we will respond within a reasonable period.
Grievance redressal
If you have a concern about how your personal data has been handled, write to our Grievance Officer, who is responsible for answering data protection questions:
Grievance Officer, Solentra Renewable Energy LLP
1/A, F-185, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055, India
sales@solentra.in · +91 79018 89900
If you are not satisfied with our response, you may complain to the Data Protection Board of India, as provided for under the Digital Personal Data Protection Act, 2023.
Contact
Solentra Renewable Energy LLP · sales@solentra.in · +91 79018 89900